Can I change an item in my order?
If your order has already been dispatched, and is marked as complete inside your account portal, we are unable to make any changes to it unfortunately.
Don’t worry if your order has already been dispatched. It’s possible to return an within 14 working days as long as the item is in the same condition it was purchased in. Please contact firstname.lastname@example.org to organise a return once you have received your order.
Please contact us if you are unsure whether your order has been dispatched or not though.
How do I change the delivery address on my order?
If your order has already been dispatched, we are unable to make any changes to it unfortunately. Please contact us if you are unsure of your order's status.
If there are any inaccuracies in your address, your order will be returned to us by Royal Mail or your chosen courier.
We will contact you to organise the reshipment of your order once we have received it back, but please get in touch beforehand if you have any queries or concerns.
Can you ship to my country?
Yes, we ship worldwide!
After selecting your country at checkout, the available delivery options will appear.
Please find a summary of our international delivery options below:
Royal Mail International Tracked / Tracked & Signed / Signed Airmail
This service is handled by Royal Mail in the UK and then delivered by your local postal service. Please see below for a list of areas and estimated delivery times. Please note a duty charge may apply in selected countries outside of Europe. We are unable to refund duty charges applied by the local authorities.
Standard delivery times:
- Europe - 4-8 working days
- North America - 7-15 working days
- Asia - 6-18 working days
- Central America, South America, Africa and Oceania - 11-25 working days
Please note that delivery estimates may be changed at certain times of the time of day. Please find an accurate delivery estimate on your order confirmation email sent after purchase.
Unless explicitly stated, we are unable to provide a specific delivery time.
We reserve the right to remove or amend these delivery options without notice.
How can I track my order?
Orders sent on tracked services are traceable after dispatch. Tracking numbers will be supplied shortly after this through email.
Royal Mail and International Airmail orders can be followed here: https://www.royalmail.com/track-your-item#/
Please allow 24 hours for your Royal Mail tracking numbers to update. To track your order outside of the UK please input your tracking number at the website of your national postal service. Please note that information will only be available once your order has cleared customs.
I live in the UK, do you offer next day delivery?
Yes we offer Royal Mail Special Delivery Guaranteed
Delivery guaranteed by 1pm next working day. Please note this service requires a signature upon delivery.
You must order before 2.30pm Monday-Thursday to receive your order the next day.
Are your products genuine?
All shirts on www.thefootballfactory.co.uk are genuine original items. We do not sell fake or remade items.
We offer a money back guarantee.
When will my return be processed?
We aim to process returns on the day of receipt but at busier times it may take us a little longer.
Please allow 7 days after receipt for us to process your return.
Why has my refund not been received?
Please allow 2-3 working days for your refund to processed by your bank account. Please double check the card used for the order. If it still has not been received please get in touch.